Devine Devine Bros Propane Plan (DBPP) Terms and Conditions Services

PROGRAM BENEFITS & RENEWALS Annual inspections are included with the Devine Bros Propane Plan (DBPP). A 20% discount on parts, labor, and diagnostic fees will be applied to any repair during the program plan year. DBPP Programs are in effect for 12 months and are self-renewing each year thereafter at prevailing rates. DBPP Programs are transferable to new property owner at seller’s option or voided upon request, but no amount is refundable.

PRIORITY SERVICE & LIABILITY PRIORITY SERVICE: Our program clients receive priority scheduling ahead of non-program clients. DBPP will endeavor to provide prompt and efficient service, but it is expressly agreed that DBPP shall in no event be liable for damage or loss caused by delay or any loss arising out of the performance of this agreement.

ANNUAL INSPECTION SCHEDULING Annual inspections may be scheduled at any time during service program year through a regular mailing of post card reminders and follow-up calls. DBPP will make every attempt to schedule the tune up, however this responsibility is shared with the client. The client must make the unit(s) accessible to be worked on during normal business hours.

PROGRAM MODIFICATIONS DBPP reserves the right to modify this program, including terminating it without prior notice. In the event of program termination, all earned rewards will be available for use by our clients for the period of one year following program termination.

SERVICE HOURS & REPAIR RATES SERVICE HOURS: An annual tune-up will be performed once during the term of the program. Tune-ups are performed by our Service Department during normal working hours Monday- Friday 8:00am- 4:00pm excluding holidays. Repairs or services not covered by the plan will be performed and charged to the client at prevailing rates and/or as prescribed by the membership and services purchased.

EMERGENCY SERVICES Emergency services performed outside of normal business hours, will be charged at $315 per hour. During the life of the program the company will provide dependable, priority, emergency service 24/7, 365 days a year to all program members. The company will provide service as soon as practical during regular business hours and under normal business conditions, or on an emergency basis, if necessary.

DEFINITIONS & EXCLUSIONS Emergency service is defined as no heat, no hot water, gas leaks, or other dangerous situations. The company will not be held liable for any damages that occur for seasonal property, property that is unattended or vacant.